Refund Policy

1. Refund Eligibility

Refunds are available for paid hosting services under the following conditions:

• The request is made within 7 days of the original payment.
• The service has not been suspended or terminated for Terms of Service violations.
• A valid reason is provided that could not be resolved by our support team.

Note: Free hosting services are not eligible for refunds.

2. Non-Refundable Situations

• Domain names, add-ons, or third-party services.
• Services paid with discounts or promotional offers.
• Payments made more than 7 days ago.
• Accounts involved in abuse, spam, or malicious activity.
• Any breach of our Acceptable Use Policy or Terms of Service.

3. How to Request a Refund

To request a refund, please contact us by email at:

• mike@freezehost.pro
• breadkitten@freezehost.pro

Please include your billing email, invoice ID, and a brief reason for the refund. We typically respond within 2–4 business days.

4. Refund Method

Approved refunds will be issued to the original payment method (e.g., PayPal). Processing may take up to 5–10 business days, depending on your provider.

5. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with the updated effective date.