Refund Policy

1. Refund Eligibility

Refunds for paid hosting services are only available under the following conditions:

• The refund request is submitted within 24 hours of the original payment.
• The service provided is incorrect, defective, or not as described.
• There is a technical issue or fault with the service that cannot be resolved by our support team.

Refunds are not provided for personal reasons, change of mind, or if the service is working as described.

Free hosting services are not eligible for refunds.

2. Non-Refundable Situations

• Requests made after the 24-hour window from the original payment.
• Refunds requested due to personal reasons, change of mind, or circumstances outside of FreezeHost's control.
• add-ons, or third-party services.
• Services paid with discounts or promotional offers.
• Accounts involved in abuse, spam, or malicious activity.
• Any breach of our Acceptable Use Policy or Terms of Service.

3. How to Request a Refund

To request a refund, please contact us by email at:

• mike@freezehost.pro
• breadkitten@freezehost.pro

Please include your billing email, invoice ID, and a brief reason for the refund. We typically respond within 2–4 business days.

4. Refund Method

Approved refunds will be issued to the original payment method (e.g., PayPal). Processing may take up to 5–10 business days, depending on your provider.

5. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with the updated effective date.